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Coresender - Privacy Policy

We know your time is valuable. The following is a brief summary of how Coresender processes your Personal Data.

  • Who we are. The Coresender platform ("CoreSender") is owned and operated by Global Email Solutions Ltd, 590 Kingston Road, London, SW20 8DN, Great Britain, registration number 10696894 and GLOBAL EMAIL SOLUTIONS SP. Z O.O., UL. WIELKA ODRZAŃSKA 28/2, SZCZECIN 70-535, POLAND, KRS: 0000561120. As the administrator of our website, we process the Personal Data of all Clients and Users who use our Website. We also process and store the data that is entrusted to us by our Clients to enable them to perform all operations of our tools and services.

  • How we process data. As the site administrator, we process your Data, among other things, to enable you to create an account and use our service. Optionally, we can also send you marketing materials that are tailored specifically to your interests, if you permit us to do so.

  • Why we process your data. The primary reason we process data is to permit our Clients to use our services. By accepting our terms and policies you are entering a contract agreement with us which enables you to use our Website, Tools, and Services. We may also process your data to help prepare an answer to your questions or verify your consent to receive our newsletter.

  • Who we share your data with. We only provide your Data to necessary third parties who provide us with assistance or support as as processing entities or separate administrators.

  • Your rights. You have the right to access, edit or delete your Personal Data at any time. You may also submit a complaint to the supervisory authority regarding their processing of Personal Data. In some cases you may also have other rights, including to withdraw consent, or to oppose Data transfer. More information is provided below.

We encourage you to read the entire Privacy Policy described below to help you understand exactly how your Personal Data is processed and how to execute your rights associated with it.

Privacy policy

This Privacy Policy establishes the rules for the protection of all Clients of the Service and all Users ("Users") of the Coresender Service ("Service") in relation to the processing of Personal Data. We value your trust and make every possible effort to provide you with complete control over your Personal Data. Below, we will describe with complete transparency the scope of our Data processing practices in connection to your use of our Tools and Services (including websites) ("Services"). We will explain our reasons and methods for Data processing, as well as, Data security rules and the rights your have related to their processing. By using our Website or Service, you are indicating that you agree to and accept all policies and regulations related to the use of CoreSender. We ask that you familiarize yourself with all our rules and regulations before proceeding with our services. If you do not agree to the rules set out in this Policy, you should not begin using our Service or Website.

Check the basic concepts

Below are the basic concepts that will help you to better understand this Policy:

Personal Data - the is the Data of our Users otherwise known as data entrusted to us for processing by our Users as well as the data of any Users processed in connection with the use of the Service or Website.

Data regarding activity on the Website or Service - Data consisting of your activity in the Service or Website which may include data about the session, your device and the operating system, browser, location and unique ID registered and stored via cookies or tracking scripts. The following data is included: search history, clicks on the Website, visits to the home page and subpages of the Website, the date of creation and login to your Account, data on the use of certain services provided on the Website and Service, history of your activity related to our email correspondence with you.

Data provided in the Account details - Personal data provided by the Customer in the "Account Details" tab, including: name, surname, company name, address data, email address, phone number, country, time zone, information necessary to process payments, industry, number of employees.

Registration data - Data provided in the registration forms located on the Website: email address, name. Coresender (my) - Global Email Solutions Ltd, 590 Kingston Road, London, SW20 8DN, United Kingdom

Client - A person using the Service for their business or professional activity, regardless of the legal form of such activity.

Contacts - People whose Data (especially email addresses) are processed through use of the Service or to which Users send electronic communication (in particular, email communication).

Account - An individual designated space made available to the User as part of the Coresender Service through which - after logging in - the User can use the Service.

Policy - the Coresender Privacy Policy which you are currently reading.

Processing - Operations performed on Personal Data such as collecting, saving, storing, developing, changing, sharing, making backup copies and other necessary operations which assist in the performance of the Service or use of the Website.

Regulations – Coresender Service Regulations

RODO - Regulation (EU) 2016⁄679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95⁄46 / EC (general regulation on protection data).

Website - Websites belonging to CoreSender, specifically those located at at www.coresender.com. The User can log into their Account via Website.

Service - Any services provided by Coresender electronically in the Software-as-a-Service (Saas) model, specifically providing the Customer with the possibility of using the Account, managing the Data entrusted to Coresender for processing and operating mailing campaigns.

Privacy Settings - A space in the Account in which the Customer can manage privacy preferences and exercise his rights as a subject of data processing.

User - A person using the Website or Service. Capitalized terms found in the Privacy Policy which are not defined above retain and transfer their designated meanings or definitions from the Coresender Terms and Conditions.

Who are we? Useful contact information

Coresender as an administrator and legal entity for the processing of Personal Data

Unless otherwise stated, we process Personal Data as an administrator in connection with your use of the Service and the Website. In this role, we are responsible for determining the purpose and rules of Data processing. Sometimes we also act as an entity that processes Data on your behalf. You are then able to decide what Personal Data you entrust to us and for what purposes you use the Service. You can find out more information in section VII.3: Our contact details: Global Email Solutions Ltd, 590 Kingston Road, London, SW20 8DN, United Kingdom

In an effort to help you to contact us in order to exercise your rights, expressions or withdrawal of consents or any other issues related to the protection of Personal Data, we have created a special email address [email protected] for your correspondence.

In an effort to help you to contact us in order to exercise your rights, expressions or withdrawal of consents or any other issues related to the protection of Personal Data, we have created a special email address [email protected] for your correspondence.

Officer of Personal Data Protection

At CoreSender, we have appointed a Data Protection Officer whom you can contact regarding all matters of the processing of your Personal Data and the use of related rights. Contact with the Data Protection Officer may take place through:

  • e-mail: [email protected]
  • in writing: Data Protection Officer, Global Email Solutions Ltd, 590 Kingston Road, London, SW20 8DN, United Kingdom

How do we process data? Your Personal Data and how it is processed.

The protocol for processing your Personal Data varies depending on whether you are a registered User an unlogged visitor to the Website. The goals and scope of the Personal Data processed by us are variable. You will find more information how we process Data in relation to the specific purposes for which it is necessary

In order to use the Website or Service.

In order to provide the Service and Website, Coresender performs the following activities: administrative tasks related to the conclusion of a contract for the provision of services under the Terms, opening of an Account and customer authentication on the Website, providing access to the Service, including sending communications related to the use of the Service and its functioning (among others system and transactional messages), delivery of content ordered by Users or visitors (including those who do not have an Account but use the Website), actions taken to serve customers and Users, processing complaints, invoicing, fee charging, possible claims and quality control of the Service.

What data do we process and for what purposes?

In order to create an Account and authenticate the User on the Website, we process:

  • Registration details and password provided by you, the User.

The password is always stored in an encrypted form and we do not have access to it.

In order to provide you access to the Service (i.e. after logging into the Account as our User, we process the following data as your administrator:

  • Data provided in the Account details,
  • Personal Data contained in the content sent by the User through the Service,
  • Data regarding activity on the Website or Service.

By providing you with our Service, we also process Personal Data entrusted by the User for the purposes of providing the Service. As a User, you may also use the Website in a manner that does not require the creation of an Account, e.g. by downloading guides and other training materials, subscribing to the newsletter concerning new entries on our blog, accessing our Knowledge Base, subscribing to a webinar, course or other type of events organized by us or with our participation, or by requesting to write an article on the blog. Therefore, in order to enable the use of the Website, we process the following data of the User:

  • Registration data,
  • Data regarding activity on the Website or Service.

For legitimate business purposes

The data we process is for the legitimate purposes of Coresender as described below, in regards to the nature of the relationship between us, the Service and our clients or Users.

What data do we use and their purpose?

  • For analytical reasons. In order to provide statistics on the use of the Service and the Website, improve and facilitate the use of the Service and Website and to ensure their IT security, we process the following data:
    • e-mail address,
    • User activity in the Service or Website.
  • For the purpose of pursuing claims. When necessary, in order to establish, investigate and enforce claims and defend against claims in any potential proceedings before courts or other legal authorities, we process the following data:
    • Data provided in the Account details,
    • Data regarding the use of the Service or Website to the extent necessary to establish the claim,
    • other Data necessary to prove the existence of the claim, including the proportion and circumstances of the damage incurred.
  • In order to answer queries. In order to handle your inquiries, requests and possible complaints, we may process the following Data:
    • Data provided in the Account details,
    • Data regarding activity in the Service or Website related to a request, application or complaint,
    • Data contained in the request, application or complaint and any documents in relation to them.
  • In order to test and verify the satisfaction of our customers and users. In order to conduct a study or questionnaire in relation to User satisfaction with the Service or Website as well as to improve implement any changes, we may process the following data:
    • Registration data,
    • answers to our queries contained in surveys and forms used in the study or questionnaire.
  • For the purposes of preventing abuse. In order to monitor, prevent, detect and combat frauds and abuses, including the sending of unsolicited commercial information (spam). We also protect our customers and recipients of any content sent via our Service against such fraud or abuse. to ensure the aforementioned, as well as network and information security, we may process the following data:
    • Data provided in the Account details,
    • Data regarding activity on the Website or the Service to the extent necessary to analyze and verify potential fraud or abuse,
    • Data entrusted to Coresender for processing in order to provide the Service.

Sending of marketing messages

What data is used and for what purposes?

In order to send our Customers and Users marketing and promotional messages regarding our Website and Service, we may process the following data: - Registration data.

For marketing purposes, including account creation

  • With the desire to tailor our Service and Website to your preferences We want our Service and Website, including marketing communication, to be addressed to you (if you have provided consent to receive it), and that our promotions and newsletters are best suited to your needs and preferences (profiling). Below we will describe what this includes. What data do we use and for what purposes? In order to develop the sales and marketing of our services, including the creation of a customer or user profile that matches your interests and preferences, we process:
    • Registration data,,
    • Data provided in the Account details,
    • Data regarding activity on the Website or Service. If you agreed to receive marketing communications from us, we tailor advertising and marketing content regarding our products and services to your profile. We will not send you any communications regarding third party products or services.
  • Remarketing (displaying advertisements beyond the Website) In order for our marketing communication to reach you, including advertisements, beyond the Website, we use the services of external advertising suppliers. These services display our advertisements on websites other than the Website. For this purpose, we use the appropriate code to download information about your activity on the Website or Service. More information on this subject can be found in the Cookies Policy.

Why do we process your data? A legal basis for the processing of your personal data

In order to provide the Service or Website

One of the primary reasons that we process your data is because it is a necessary part of how the Service or Website is utilized. In other words, in order to register as a Customer or User or order our materials as a User, we need to process your Personal Data. Otherwise, we would not be able to provide you with the Service or allow you to use the Website. The data is necessary for the completion of the contract and policies of the service (Article 6 (1) (b) of the GDPR).

For legitimate business purposes

The legal basis for the processing of the above information is the legitimate interests of the administrator (Article 6 (1) (f) of the RODO). Below we indicate the legitimate interests that entitle Coresender to the processing of Personal Data.

  • For analytical purposes. We believe that we have a legitimate interest in analyzing and understanding how our Service or Website is being used, in addition to identifying the level of satisfaction of our clients and users when using our Service or Website. We acknowledge that the processing of this Data alos provides a benefit to our Clients and Users, through our goal of continuous improvement to the Website and to provide a higher quality of the Service.
  • For the purpose of pursuing claims. We believe that we have a legitimate interest in processing the Data if it is necessary for us to do so in order to pursue any claims in connection to any unlawful use or breach of Terms while using the Service or Website and to prepare a defense against any such claims.
  • In order to answer queries. We believe that we have a legitimate interest to respond to your requests or questions. We believe that the processing of this Data also provides a benefit to you, the User since it helps us to provide the best possible assistance and reply your questions or queries.
  • In order to test customer satisfaction. We believe that we have a legitimate interest to identify whether our Clients and Users are satisfied and what improvements can be made to our Service or Website to enhance the quality of our products and the services we provide.
  • For the purposes of preventing abuse. We have a legitimate interest in carrying out the necessary verification to detect and prevent any potential fraud or abuse, including checking for unsolicited commercial information (spam) send via our Service. We believe that the processing of this Data is beneficial to all people, and in particular to you and your recipients, since it allows us to establish the correct measures to protect you from sending malicious software or attempts to scam or be scammed by any third parties.

For the purpose of sending marketing messages

The legal basis is the agreement to which you consented (Article 6 (1) (a) and the RODO).

For marketing purposes, including creating your customer profile.

The legal basis for the processing of this data is in connection to CoreSender’s legitimate interests (Article 6 (1) (f) of the GDPR). We believe that we have a legitimate interest in analyzing how our Customers and Users use our Service and Website, in order to improve it and promote our products and services to increase the number of Customers and Users who use them. Service and Website Users who are willing to receive marketing communications via e-mail address provided by them or those who have given their consent to the use of cookies, by means of voluntary, informed and unambiguous consent, and therefore we believe that they can reasonably expect us to send such communications to them through our website as well as through the use of external display ads. At the same time, we believe that these people expect the content that they will receive or view will be in accordance with their interests - to this end, we analyze their use of our Service or Website (profiling). Tailored marketing communication addressed to Clients and Users gives them the possibility to take advantage of attractive offers and provides optimal use of our Service and Website. At the same time, in order to explain the profiling described above, we use only information or data related to the activity on the Service or Website from Clients or Users. We are only interested in how you use the Service or Website, not what you do on other websites. Therefore, we acknowledge that our interests are legitimate and lawful, and at the same time do not violate the laws or rights of our Users, Clients or Customers.

Who we share your data with.

We provide your personal data to the following recipients:

  • Data Processing Entities. We use suppliers who act only according to our instructions as entities that process Personal Data on our behalf. They provide, among other things, support for some aspects of the Service (webinars), hosting services and support in customer service, as well as services related to security incident tracking, our response to them, diagnosing and solving problems in the Website or Service, as well as providing us with systems to display web push notifications to analyze traffic on the Website and to analyze the effectiveness of marketing campaigns.

  • Other administrators. We also work with entities that do not act only on our behalf and set personal goals and methods of processing your personal data. We use these administrators to run remarketing campaigns and to conduct statistical surveys.

To which countries is my data transmitted?

Recipients to whom we provide Personal Data are located mainly in Poland and other countries of the European Economic Area (EEA), e.g. in France. Some of them are located outside the EEA. In connection to the transfer of your data outside the EEA, we have ensured that the recipients of the data guarantee a high level of personal data protection. Depending on the supplier, these guarantees are a result of:

  • participation in the "Privacy Shield" program established by Commission Implementing Decision (EU) 2016⁄1250 of 12 July 2016 on the adequacy of protection provided by the EU-US Privacy Shield, based on art. 45 par. 1 RODO,

  • European Commission Decision (EU) of December 20, 2001 on the adequate protection of personal data provided in the Canadian law on the protection of information and electronic documents, pursuant to art. 45 par. 1 RODO.

Your rights. You have control over your data

We ensure that our Clients and Users can exercise their data rights. You can exercise your rights by sending a request at [email protected] Inform us about the reason for the application and the right you want to exercise. If you have an Account in the Service, you can exercise your rights directly by managing the Privacy Settings after logging into the Account. Remember that if you change your Privacy Settings, for technical reasons, it may take up to 3 hours for the changes to appear in our systems. Therefore, it may occur that, for example, you may not receive an email from us if you have modified certain settings.. If we feel it is necessary to identify you, we may ask you additional questions or ask you to provide documentation confirming your identity. Although this may be obvious - in an effort for full transparency - we do not charge you for exercising the following rights. An exception may be made for the fee of issuing additional copies of data. According to the RODO regulations, you are entitled to:

The right to express and withdraw consents

If we ask for your consent, it is always voluntary. We inform you about the right to withdraw consent before providing it. We never require a consent on our Website or Service for various processing of Personal Data or we do not rely on the consent to conclude the contract - including the provisions of the Service - although consent is not necessary for its performance. In addition, you have the right to withdraw any consent you gave at the time of creating an Account or by using the Website, including:

  • processing of an email address in order to receive marketing communication from us via email to the provided email address,
  • collecting your data using cookies. More about this in the Cookies Policy.

Withdrawal of consent takes effect from the moment of withdrawal and does not affect the processing that took place before the withdrawal of consent. Withdrawal of consent does not entail any negative consequences for you. However, it may prevent you from continuing to use some of the functions of the Website or Service (eg, withdrawal of consent to the use of cookies may affect the use of certain parts of the Website) which, according to law, we can only provide with your consent (e.g. to receive a newsletter about new products in our Knowledge Base).

You can withdraw your consent in the following simple methods:

  • in the Privacy Settings on the Customer Account,
  • clicking "unsubscribe" in the marketing message,
  • if you agree to the use of cookies - in your browser settings,
  • as described in the Useful contact information section below. We treat withdrawal of consent to receive marketing communications as an objection to profiling for marketing purposes.

The right to access data

You have the right to obtain information from us regarding whether we process your personal data. If this is the case, you have the right to obtain:

  • information about the rules for your Data being processed by us,
  • access to your Personal Data,
  • copies of your Data.

If you have an Account in the Service, you may directly access the content of Your Personal Data provided to us at any time after logging into the Account. We do not charge a fee for the first copy of the data. In the case of further requests for a copy of the Data, we may charge a fee in the amount resulting from the administrative costs associated with the preparation of such information.

The right to edit data

You have the right to correct, modify and supplement the Personal Data provided by you. You can do this by yourself in the Privacy Settings of your Account. In regards to other Personal Data, you have the right to request that we edit this data (if it is incorrect) and to supplement it (if it is incomplete).

The right to delete data ("the right to be forgotten")

In cases, specified by law, you have the right to request that we remove any Personal Data associated with you. We will treat the request to remove all Personal Data as a request to delete your Account. You have the right to request the deletion of Personal Data if:

The Data being processed takes place in violation of the law or we must delete the Data in order to proceed in accordance with an obligation arising from the law;

  • Your Data is no longer necessary for the purposes for which it was processed;
  • You have withdrawn your consent to the processing of Data (to the extent that the legal basis for the processing was consent);
  • You objected to the processing of your Data for marketing purposes;
  • You objected to the processing of your Data in order to conduct statistics on the use of the Service or the Satisfaction Questionnaire, and the objection was considered justified.

We will keep some of your data in spite of its request for removal, if it is necessary to fulfill our legal obligation or to establish, assert or defend claims. This applies in particular to Personal Data including: name, surname, e-mail address and history of use of the Website or Service, which we retain for purposes of handling complaints and claims related to the use of the Website or Service.

The right to limit processing

You have the right to request a restriction on the processing of your Personal Data. If you make such a request, we will prevent you from using certain functions of the Website or Service which require the processing of Data to function properly. We will also not send you any messages, including marketing messages. You have the right to demand the restriction of the use of your personal data in the following cases:

  • If you question the accuracy of your Personal Data;
  • If the processing of your data is against the law, and instead of removing the data, you will demand restricting their use;
  • When your personal information has ceased to be necessary for the purposes for which we have collected or used it, but it is still necessary to establish, assert or defend claims;
  • When you objected to the use of your data.

The right to object to data processing

You have the right to oppose the use of your Personal Data at any time if we process your data based on our legitimate interests.

These cases are described above in the sections For legitimate business interests and For marketing purposes, including creating your customer profile. In particular, you have the right to object at any time to the processing of Data for the purposes of direct marketing, including the creation of your profile. In this case, we will no longer process your Data for this purpose and you will no longer receive marketing messages from us. In addition, withdrawing consent to receive marketing communications regarding our products or services will mean your opposition to the processing of your Data for direct marketing purposes, including creating your profile. In regards to the processing described in the section For legitimate business interests, if your objection is found to be well founded and we have no other legal basis to process your Personal Data, we will delete the information which you have objected to.

The right to transfer data

If you have set up an Account with us or consented to the processing of your Data, you have the right to obtain the Personal Data related to you in a structured, commonly used, machine readable and interoperable format. This data may then be sent to another administrator. We will send your Personal Data as a .CSV file. The .CSV format is a widely used, machine-readable format that allows you to send the received data to another Personal Data Administrator. If you currently have an Account in the Service, you can exercise your right after logging into the Account.

The right to submit a complaint to the authority

You have the right to complain about the processing of your data to the supervisory authority, which in the case of Poland is the President of the Office for Personal Data Protection, contact details:

  • Office for the Protection of Personal Data
  • ul. Rates 2
  • 00-193 Warsaw
  • tel. 606-950-000 (hotline active on business days, between 10.00 - 13.00)
  • fax. 22 532 03 01
  • [email protected]
  • Office opening hours: 8.00 - 16.00

Other useful information

Do I need to provide Coresender with my data?

Sometimes we may ask you to provide your personal information. For example:

  • Registration data and
  • specific Data (designated as mandatory) in the registration forms and details of the Account

it is required in order to create an Account or to receive any materials you have ordered or downloaded from our Service or Website, as well as to allow participation in an promotion of your choosing. Failure to provide such Data results in the inability to use some or all of the functions of the Website or Service. Providing other Data than the required Data is voluntary.

How long do we keep your data?

If you are our customer, we store your personal data for the duration of your Account in the Service. After deactivation of the Account, your data will be stored for 60 days strictly to allow you to reactivate your Account if you should choose to do so. During this time, your Data will only be kept in storage and no additional activity will be carried out on it, unless it is required as a result of obligations imposed on us by law or other authorized bodies. After this deadline, your Personal Data will be removed from the main database and will not be able to be recovered. For the next 120 days, the data will be stored in an encrypted format on our backup servers. This period is required due to the specificity of the backup operation to completely delete the data.

Personal Data of Users who are not our Customers, we store for a period of time corresponding to the life cycle of the cookies stored on their devices. Details on how we use cookies can be found in the Cookies Policy.

Personal Data of people subscribed to our newsletters or people who have agreed to receive marketing materials from us, we will process until you opt out of receiving the newsletter or materials. After these dates, your details will become anonymous, except for the following:

  • name,
  • surname,
  • email address,
  • Usage history of the Service,
  • information regarding consents.

We will keep this data for a period of time necessary to resolve complaints, compliance with tax and accounting regulations and handling claims related to the use of the Service.

Why am I entering a contract with Coresender entrusting the processing of my personal data?

If you are our client and operate in the European Economic Area or in other cases, if RODO applies to your business, while using our Services, you entrust Coresender with the processing of Personal Data, in particular the details of your Contacts, on the terms set out in the Terms and Conditions.